Existing customers
T&Cs
Our Terms & Conditions (T&Cs) are designed to protect both ourselves and our customers.
• Existing customers will be given 30 days’ notice of any price changes.
• Can either pay online or by cash/ cheque to the cleaner upon completion of the job.
• For cancellations within 24 hours, a 100% fee will be charged.
One-off customers
• Need to pay online or by cash before the job has started.
Complaints
• In the event of a complaint, please contact our office within 48 hours; we will investigate and aim to rectify it as soon as possible.
Communications
Our telephone lines are open from 7am - 7pm Monday to Friday. Any communication (calls, messages, social media,whatsapp, emails) sent outside of these hours will be responded to during working hours. Any cancellations received after 7pm will not be charged if this adheres to our 24 hour cancellation policy
If you do have any question,
please do not hesitate to contact us.
